The Greenhouse Studio is seeking to recruit a Community Manager (CM) for Greenhouse Coworking. We are looking for a vibrant, friendly, and detail-oriented person to take on this full-time role at Greenhouse Coworking. You will be the go-to person for every member of our Coworking community, who will connect members, organise community events, manage bookings and appointments, and ensure overall that everyone has a delightful member experience.
GHS is an award-winning, multidisciplinary, Fiji-based creative studio specialising in branding, corporate events, print, digital and integrated communication experiences, with a focus on finding innovative solutions that inspire change. Founded in 2014, GHS is a socially-conscious business that adheres to the principles of the triple bottom line – people, planet and profit. The company’s vision is to become the best creative hub in the Pacific, where it can inspire a culture of creative collaboration and foster social entrepreneurship to solve challenges and problems in local communities.
The Market Development Facility (MDF) is an Australian Government funded multi-country initiative which promotes sustainable economic development, through higher incomes for women and men, in our partner countries.
MDF connects individuals, businesses, governments and NGOs with each other, and with markets at home and abroad. This enhances investment and coordination and allows partnerships to flourish, strengthening inclusive economic growth. MDF is funded by the Australian Department of Foreign Affairs (DFAT). It is implemented by Palladium in partnership with Swisscontact.
In Fiji, MDF focuses on developing a growing, diversified and inclusive tourism industry, while also improving the competitiveness of Fiji’s high-value agriculture and urban industries.
In early 2020, MDF partnered with The Greenhouse Studio (GHS) to establish a coworking space (now referred to as “Greenhouse Coworking”) to address some of the key challenges faced by micro, small and medium enterprises (MSMEs) in Fiji; such as the lack of affordable working spaces (including, but not limited to, office equipment, internet, courier services, etc.), opportunities for networking and knowledge exchange, as well as access to additional business support services.
The Community Manager (CM) is simply put, the heartbeat of Greenhouse Coworking, and the one that breathes life into our space and makes everyone feel connected and happy to be there. So the CM must genuinely love and understand people, and be passionate about coworking, our creative and collaborative culture, and the future of work. The CM must understand branding, marketing and what it means to deliver a delightful customer experience as well as be super organised and be so detail-oriented that nothing gets past them – from bookings to tours, from sign-ups to managing facilities, from organising events to creating that unique Greenhouse Coworking vibe for the community.
The CM’s primary responsibilities will include:
Live and breathe The Greenhouse Studio values as the main brand ambassador of Greenhouse Coworking
Seek out information about the business, professional and personal goals of community members
Organise and oversee a mixture of free and paid events from start to finish (marketing the event, catering, managing the budget, registration process, clean-up) such as networking initiatives, trainings, social events, and local partnerships to build loyalty and loloma within the community
Plan and launch community initiatives to create connections between community members (for example, specific member introductions, possible mentor matches, networking events and managing communications within the space and social media)
Use a coworking management software to manage the space, member invoices, and issues
Welcome new members, activate and distribute keys, answer questions etc
Explain membership contracts and policies to members, as necessary
Oversee the onboarding experience and when members move out of Greenhouse Coworking
Resolve issues, manage conflicts and have crucial conversations between members quickly and in a manner that promotes empathy and resolution
Input and maintain accurate data across various platforms (billing, CRM, inventory) and provide both financial and membership reports to the MD, Founder, SFM and FO.
Ensure the coworking space is clean, inventory is stocked, and vendors deliver without disruption
Maintain a positive relationship with key vendors, maintenance teams and our landlord
Manage all building operations to the delight of members
Maximise up-time and availability of key facilities assets like the internet connection, kitchenette, printers/copiers
Keep members aware of facilities issues that may impact them
Organise timely and quick repairs to the facilities and key equipment
Be aware of laws and regulations as they pertain to member safety and emergency preparedness
Marketing and Sales
Manage coworking marketing campaigns and engagement through all channels especially on phone, email and social media
Prepare and send e-mail newsletters monthly and weekly e-blasts
Inform design and implementation of the Greenhouse Coworking’s Partnership and Marketing Strategy and Plan in collaboration with the BDM and the rest of the team
Conduct onsite tours, follow up with leads, and sign members up
The CM will work closely with The Greenhouse Studio and the MDF team to meet the deliverables outlined below while working on a full-time basis:
Before Greenhouse Coworking opens
Inform the design of the Greenhouse Coworking’s Partnership and Marketing Strategy and Plan
Develop a Community Management workplan with specific performance targets
Develop the member onboarding experience and create a customer journey map with the team
Develop membership contracts and guidelines
Build a quarterly calendar of coworking events that engages all stakeholders (Current members, future members, local community, development agencies)
After Greenhouse Coworking opens
Update the CRM with key contact information and other relevant details
Conduct onsite tours at least twice a week
Implement components of the Greenhouse Coworking’s Partnership and Marketing Strategy and Plan:
Organise free community events at least twice a week
Facilitate paid trainings or events at least once a week
Send weekly e-blasts and monthly newsletters
And other listed activities in the plan
Collaborate with the BDM and the rest of the team to create and produce marketing content
Connect two community members once a week with another member, partner or organisation
Provide membership reports (member surveys or pulse checks, sales numbers and membership statistics) on a monthly basis
Experience and Qualifications
Experience in hospitality, customer service, marketing, event management, project management, sales or business operations
Extremely detailed, and have exceptional organisational and multi-tasking skills
A passion for people and community-building
Strong verbal and communication skills
Warm, happy, energetic and approachable
Excellent people skills and the ability to work with a wide range of people
Possess cultural awareness and sensitivity
Flourish with minimal guidance, be able to work independently or within a team, be proactive, and handle uncertainty
Demonstrate sound work ethics and be honest, respectful and trustworthy
Proficient in Google Workspace especially Google Docs, Sheets and Slides; MS programs especially Word, Excel, Powerpoint, (or Keynote in Apple); and other online programs
College degree not required but a plus.
Duration and Package
This is a full-time role with an attractive remuneration package that is based on experience and value of skillsets. There is also an incentive package based on performance on success of retaining members and deepening partnerships .Other benefits at The Greenhouse Studio include:
Mobile phone plan with smartphone
Subsidised professional Development (relevant local or overseas conference trip, school courses or training)
Three weeks of paid leave during Christmas holidays (mid December to early January) every year.
15 annual leave days
Health & Wellness benefit
FNPF (10% employer contribution)
The CM reports to The Greenhouse Studio Managing Director as well as its Founder together with the MDF team.